ISO 20000 / ITIL
with ComplyEncrypt
ISO/IEC 20000-1 sets requirements for a service management system (SMS), while ITIL is a widely used framework of IT service management (ITSM) best practice. Together they structure how IT services, baseline infrastructure, changes and access controls are planned, delivered and handled securely.
Not available to buy yet. No launch date or price has been announced.
Who this is for
Managed service providers, internal IT teams and SaaS operations teams
Unplanned changes, undocumented assets and informal access requests are common causes of outages and security gaps. Service management makes these everyday activities consistent, measurable and auditable.
The requirements
What ISO 20000 / ITIL asks of your organization
Service management system
Define the SMS scope, service catalogue, service levels and responsibilities.
Controlled operations
Manage incidents, service requests, problems, changes, releases and configuration information, including the infrastructure baseline.
Security and improvement
Address information-security and access risks in services, monitor performance and improve continually.
The planned ComplyEncrypt pathway
A structured approach to it service management
The roadmap pathway is intended to organize SMS documentation, service catalogues, change and configuration records and ITIL-aligned process guides, linked to your ISO 27001 access-control and asset evidence. It is not available to buy yet.
Intended documentation scope
- SMS scope and service catalogue
- Service-level agreements and reports
- Change, release and configuration records
- Incident, problem and access-request records
Your team remains accountable
The roadmap describes intended functionality, not a currently available module. Documents must reflect your real processes. Your team implements controls, verifies evidence and manages ongoing obligations.
ISO/IEC 20000-1 certification is a separate assessment by a certification body, and ITIL is guidance rather than an organizational certification. ComplyEncrypt does not issue certificates or guarantee certification.
On the roadmap
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